A real-time guest feedback system covering rooms, service, and facilities — routing issues to the right department immediately, instead of finding out in a post-stay review.
Issues get categorized and routed automatically, so nothing sits unread until checkout.
Guests submit feedback via an in-room QR code or a simple web portal, any time during their stay.
Feedback is tagged by category — housekeeping, maintenance, front desk — automatically.
Relevant staff are notified immediately so issues can be resolved during the stay, not after.
Every issue is logged with resolution status and time, building a clear service record.
A simple QR code in every room lets guests flag issues the moment they notice them.
Follow up after housekeeping or maintenance visits to confirm the issue was actually resolved.
Aggregate feedback trends across departments to spot recurring problems early.
Tell us about your property and departments — we'll set up routing that matches your team structure.